China ready to compete in US?

I just received the first of many possible calls in the future. Many of us view China as a place where things are produced at highly competitive prices, but lack the customer services available to make enrods in selling directly to US companies. Most Chinese products are purchased by wholesalers who then add on that “Customer Service” component and make a profit. Today I received a call from a woman in China who spoke very good English and the company she works for is looking to sell display products to us. They would produce and ship the display directly to our client. These companies will have a challenge in selling to the US market. I have no idea the quality of their display, which is utmost importance, nor do we know how problems are handled or shipping times and costs, but when Chinese companies start cold calling US companies the market will change. Most impressive is that this company plans to offer customer support during the hours we are open in the US. That means they will be open from 8 PM to 5-8 AM depending on which US coast your on. The world just got a whole lot smaller!